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New patients

Plenty of the adults we see haven't been to a dentist in a while. That's fine, and we're glad you're here.

What a first visit looks like

  • A 45-minute appointment

    There's time to go through your history before anything is done.

  • A conversation first

    What's brought you in, anything you've noticed, and any bad experiences at a dentist.

  • A plan in writing

    If we find something, we'll give you the options and costs in writing before anything is booked.

What to bring

  • Your Medicare card
  • Your private health fund card, if you have one
  • A list of any medications you take
  • The name of your previous dentist, if you'd like us to request your records
  • Anything you've been meaning to ask about

What a first visit costs

A first visit is charged as an examination, plus a clean and x-rays if they're needed. We tell you the fees and item numbers before we start, so you can check what your health fund covers.

Health funds and payment

We claim from your private health fund on the spot with HICAPS, so you pay only the gap on the day. Bring your fund card.

Paying

EFTPOS, Visa, Mastercard or American Express. We don't take cash. For larger treatment plans, payment plans are available, and we explain the terms in writing before you agree to anything.

The new patient form

Filling this in before you come saves about ten minutes in the waiting room, and gives your dentist a chance to read your history before you sit down.

You don’t have to. You can fill it in at reception instead, or go through it with someone there. If you haven’t booked yet, request an appointment first.

This is a demonstration form. Your name, contact details, last dentist visit and emergency contact are emailed to Cirrus Digital, who built this site. Please use the example answers instead of your own details.

About you

Only if you have it handy.

Fund and member number, if you have one.

Your health

Your dentist reads this before your appointment and goes through anything that needs discussing.

Anything ongoing, such as heart conditions, diabetes, asthma, blood pressure, pregnancy.

Including blood thinners, bisphosphonates and anything over the counter you take regularly.

Medications, latex or anaesthetic, and what happens.

A tooth that's been bothering you, something you've been putting off, or how you feel about coming in.

What happens to what you have typed

  • On this demonstration site, your name, email, phone, last dentist visit and emergency contact are emailed to Cirrus Digital, who built it.
  • Your date of birth, Medicare number, health fund, medical conditions, medications, allergies and anything you would like to talk about are not emailed. They are checked for errors and then discarded. There is no database behind this form.
  • Your email address and connection details go to Arcjet, a security service, to check the form was sent by a person. Nothing else you type here does.
  • On a real clinic site the whole form goes over an encrypted connection (HTTPS) to the practice’s clinical records system, and is still not stored on the website.
  • That system is governed by the Privacy Act and the Health Records Act.
  • You can ask a practice not to keep any of it, at any time.

Before your appointment

Bring your Medicare card and arrive a couple of minutes early.

Request an appointment(03) 5550 1234