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Before your first visit

New patients

Many of the adults who come here have not seen a dentist in several years. We do not lecture people about it.

What a first visit looks like

  • A 45-minute appointment

    Longer than a routine check-up, with time to go through your history before anything is done.

  • A conversation first

    What has brought you in, what you have noticed, and any bad experiences at a dentist. Nothing is done until after that.

  • A plan in writing

    If we find something, you get the options and the costs in writing, including the option of leaving it, before anything is booked.

  • Claims on the spot

    We process private health fund claims with HICAPS, so you pay the gap on the day rather than claiming it back yourself.

What to bring

  • Your Medicare card
  • Your private health fund card, if you have one
  • A list of any medications you take
  • The name of your previous dentist, if you would like your records requested
  • Anything you have been meaning to ask about

The new patient form

Filling this in before you come saves about ten minutes in the waiting room, and means your dentist has read your history before you sit down.

It is not compulsory. You can fill it in at reception instead, or go through it with someone there. If you have not booked yet, request an appointment first.

This form does not go anywhere. It is here to demonstrate how the real one works, so please do not type in your own details.

About you

Only if you have it handy.

Fund and member number, if you have one.

Your health

Your dentist reads this before your appointment. Anything here that needs discussing is discussed at the appointment.

Anything ongoing — heart conditions, diabetes, asthma, blood pressure, pregnancy.

Including blood thinners, bisphosphonates and anything over the counter you take regularly.

Medications, latex or anaesthetic, and what happens.

A tooth that has been bothering you, something you have been putting off, or how you feel about being here.

What happens to what you have typed

  • On this demonstration site, nothing. It is checked for errors and then discarded. It is not emailed, and there is no database behind this form.
  • On a real clinic site it is sent to the practice over an encrypted connection (HTTPS), and is still not stored on the website.
  • The practice then enters it into the clinical records system, which is governed by the Privacy Act and the Health Records Act.
  • You can ask a practice not to keep any of it, at any time.

Booked in already?

Then there is nothing else to do. Bring your Medicare card and arrive a couple of minutes early.

Request an appointment(03) 5550 1234